The BMW Group recognizes its responsibility as a company to respect human rights and environment-related standards. This applies not only to our own business activities, but also to our global supply chains.

Learn more about our approach and due diligence process in the following policy statement or by clicking on www.bmwgroup.com/humanrights.

Responsible, sustainable and lawful behaviour is an integral part of the BMW Group's values. The BMW Group's whistleblower system is open to all employees, business partners, customers and other third parties who wish to report specific or potential violations of the law. This enables risks to be recognised and addressed at an early stage and, if necessary, appropriate remedial action to be taken.

Confidentiality and the protection of whistleblowers are our top priority. If desired, information can also be provided anonymously.

The BMW SpeakUP Line is available in a total of 70 languages across all countries where the BMW Group operates and it is available throughout the day (local rates apply).

BMW SpeakUP Line Contact Information:
Tel: 021 427 7937
Access Code: 115355

Further information on the whistleblowing channels and the procedure for handling reports can be found here:

BMW Group Compliance

1. Email messages and any attachments are confidential and intended solely for the addressee. If you have received this message in error, please notify the sender from BMW Financial Services from which this message originates immediately. Any unauthorised use, alteration or dissemination is prohibited.
2. BMW Financial Services (South Africa) (Pty) Ltd (Registration Number 1990/004670/07), accepts no liability whatsoever for any loss whether it be direct, indirect or consequential, arising from information made available and actions resulting there from.
3. Please note that BMW Financial Services (South Africa) (Pty) Ltd only bind themselves by way of signed agreements. 'Signed' refers to a hand-written signature, excluding any signature appended by 'electronic communication' as defined in the Electronic Communications and Transactions Act, no. 25 of 2002.

BMW Financial Services (South Africa) (Pty) Ltd is a Registered Credit Provider (NCRCP2341)

The National Credit Regulator (NCR) handles complaint with regards to NCA compliance.

Their contact details are as follows:

Tel: 0860 627 627
Email: complaints@ncr.org.za
Website:www.ncr.org.za

FAIS Disclosure Notice.

BMW Financial Services (South Africa) (Pty) Ltd is an Authorised Financial Services Provider, FSP 4623. A copy of our license is available upon request.
Address :
BMW Financial Services
1 Bavaria Avenue
Randjespark Ext 17
Midrand
1685
Telephone number: 0861 257 437
Fax Number: 011 541 7593
Registration number: 1960/004670/07

Complaints Procedure

Please note that in terms of the FAIS Act, all complaints must be addressed to us in writing to Complaints@bmwfinance.co.za.
Should you believe that your complaint has not been resolved satisfactorily by us within six weeks after you have lodged your complaint, you may refer the dispute to the Ombud within six months of the issue remaining unresolved.
The details of the Ombud:
Postal address: PO Box 74571, Lynnwood Ridge, 0040
Telephone number: 012 470 9080
Fax number: 0867 641 422 / 012 348 3447
Email address: info@faisombud.co.za
Website: www.faisombud.co.za

In compliance with the General Code of Conduct for Authorised Financial Services Providers and Representatives, this notice serves to inform you that the BMW Financial Services Conflict of Interest Management Policy may be obtained through contacting Compliance-ZA@bmwfinance.co.za.

The Protection of Personal Information Act (“POPI”) governs all aspects of processing of Personal Information. POPI gives effect to the constitutional right to Privacy and provides for eight conditions for lawful processing of Personal Information. POPI establishes certain rights and remedies in safeguarding Personal Information.

For any information pertaining to BMW Financial Services Privacy Policy please contact us in writing at Compliance-ZA@bmwfinance.co.za or by calling our Customer Contact Centre on 0800 600 555.

Treating Customers Fairly (TCF) is the legislative and regulatory embodiment of a fair and more transparent customer environment, and promotes more efficient and equitable financial services.

BMW Financial Services South Africa (“BMW Financial Services”) is committed to behaving ethically and fairly in all its business relationships. Fair treatment of customers is central to the development and continuing success of our organisation and to the benefit of all our stakeholders including present, prospective and future customers.

By using the TCF outcomes to inform our customer principles, we have embedded TCF across the organisation, elevating it beyond regulatory compliance.

The six outcomes of TCF:

1.  Customers can be confident that they are dealing with an organisation where the fair treatment of customers is central to its culture.
2.  Products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly.
3. Customers are given clear information and kept appropriately informed before, during and after contract inception.
4. Where customers receive financial advice, the advice is suitable and takes account of their circumstances.
5. Customers are provided with products and associated service levels aligned to customer expectations.
6. Customers do not face unreasonable post-sale barriers in relation to their contracts/ selected products including making a complaint.