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Frequently asked questions.

The navigation map for your region is automatically updated depending on the country of delivery, model and equipment of your BMW.

For BMW models with BMW Operating System 7, BMW Operating System 8 and BMW Operating System 8.5, the OTA map update with the optional equipment “BMW Live Cockpit Plus / Professional” (SA 6U2/6U3) is available ex factory for a limited time. This can then be extended for a period of 1 year using the “Map Update” service or the “Connected Package Professional” as a BMW ConnectedDrive Upgrade from the BMW ConnectedDrive Store. In BMW models with BMW Operating System 9, the navigation map is regularly updated in the BMW Cloud.

Currently available in the following delivery countries: Andorra, Australia, Belgium, Germany, Estonia, France, Gibraltar, Iceland, Italy, Japan, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Switzerland, Spain, Czech Republic, United Kingdom, USA, Cyprus.

You can currently use these remote services in the My BMW App:

Check the vehicle status, lock/unlock doors, activate the headlight flasher, activate the horn, start climate control, “Remote 3D View”, “Remote Inside View” and “Vehicle Finder”. When used with the BMW Digital Key Plus, you can also open and close windows and, depending on the model and equipment, the slide/tilt sunroof or convertible top (“Comfort Opening”) within a range of 6 metres of your vehicle, and also use features such as self-levelling suspension, automatic doors and Remote Control Parking. You can set the charge mode and departure time for your BMW electric vehicle and activate battery heat management for optimised DC charging.

Please note: You need to activate the Remote Services in the My BMW App and give consent to data transfer in the vehicle via the “Privacy” menu. The availability and range of functions of the Remote Services may vary depending on the country, model and equipment of your BMW.

Depending on the model and equipment of your BMW, a main user and several joint users can add the vehicle to their BMW IDs in the My BMW App. The first BMW ID to add the vehicle in the My BMW App becomes the main user. All other BMW IDs are joint users of the vehicle and have limited rights. The main user can view, manage or delete any saved joint users in the My BMW App by going to: “Vehicle” (Tab) > “Vehicle Configuration” (“Vehicle Control Centre”) > “User Management”.

The BMW Digital Key is a digital vehicle key on your smartphone or smartwatch that allows you to conveniently and securely lock or unlock and start your BMW. For the initial setup of the BMW Digital Key, you will need to have both vehicle keys inside the passenger area and your BMW’s engine must be switched off. The SIM card in your BMW needs a mobile network connection. Your mobile device must be compatible with the BMW Digital Key and you need to have added your BMW to your BMW ID in the My BMW App.

Open the My BMW App and select: “Vehicle” (tab) > “Digital Key” > “Set up your Digital Key” and follow the instructions shown in the My BMW App and on the control display of your BMW. The BMW Digital Key is stored in the Wallet app on your smartphone. To activate automatic driver recognition, select the following in BMW iDrive: “BMW ID” (profile icon in the status field at the top right) > if applicable “Profile settings”/“Settings” > “Driver recognition”.

Follow the instructions on the control display and select the smartphone you want to pair with the installed BMW Digital Key. Please note: The availability and range of functions of the BMW Digital Key may vary depending on the country of delivery, the model and equipment of your BMW, as well as the model and software version of your smartphone.

BMW how-to video: https://youtu.be/wzOFU8J-6_w

To check whether your BMW is affected by a recall, select the “Vehicle Status” menu in your vehicle or in the My BMW App. You can also check the vehicle status directly online at recalls . You will need the vehicle identification number (VIN) to check for any recalls for your vehicle on the BMW website. You can find this in the registration certificate, in the My BMW App or in the vehicle itself behind the windscreen on the driver's side, on the door frame on the type plate or under the bonnet on the right side of the vehicle. Authorised BMW Service Partners will carry out work caused by recalls free of charge.

BMW Service Inclusive covers the following services: Engine oil service including top-up quantities, vehicle check service in accordance with BMW specifications, air filter service, fuel filter service (for diesel engines), microfilter service, spark plug service (for petrol engines) and brake fluid service. Please note: The services can only be booked if your BMW indicates that this is required (yellow or red status).

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