BMW CUSTOMER SERVICE.

Contact BMW South Africa.

At BMW South Africa, we strive to deliver exceptional service - your experience is of the utmost importance to us.

Please don’t hesitate to contact us with any queries, questions or comments.

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  • General BMW & BMW Financial Services Queries

    Telephone

    0800 600 555

     

    E-mail

    customer.infoservice@bmw.co.za

     

    Operating Hours

    BMW South Africa

    06:00 – 22:00 (Monday – Sunday, including public holidays)

     

    BMW Financial Services

    08:00 – 17:00 (Monday – Friday)

     

    Online Self-service Portals

    BMW Financial Services

    BMW MyAccount

     

    Physical address

    1 Bavaria Avenue, Ext. 17, Randjespark, Midrand, 1685

  • Contact a BMW Genius

    Expert advice on BMW features and specifications

    The BMW Genius team is ready to answer all your product-related questions. Our product experts can assist you in finding the perfect vehicle to suit your lifestyle and needs. BMW owners can enjoy everything their BMW has to offer by learning about features and updates, vehicle specifications, and more – even while you're on the road.

     

    Telephone

    0800 600 888

     

    E-mail

    BMWGeniusZA@bmw.co.za

     

    Operating hours

    06:00 – 22:00 (Monday – Sunday, including public holidays)

  • BMW ConnectedDrive Contact Details

    Do you have a question or query about BMW ConnectedDrive? Our dedicated team of experts are waiting to assist you.

    Telephone

    0800 627 771

     

    E-mail

    info@bmw-connecteddrive.co.za

     

    Operating hours

    08:00 am – 20:00 (Monday to Friday)

  • Find a BMW Retailer or Approved Repair Centre

    Looking for your nearest BMW Retailer or BMW Approved Repair Centre? You’re in the right place. 

     

    Locate a Retailer

    Find an Approved Repair Centre

  • BMW On-Call/ Roadside Assistance

    Save our number for 24/7 roadside assistance from BMW trained technicians. 

     

    Telephone

    0800 600 777

     

    Operating hours

    24-hour assistance, 365 days a year

  • Contact BMW Insurance

    Enjoy insurance products tailored to the unique requirements of a BMW owner. 

     

    BMW Comprehensive Insurance

     

    Telephone

    0860 100 269

     

    Request a quote

    BMW.Insurancesales@bmwfinance.co.za

     

    Amendments to Active Policies

    BMW.Comp@bmwfinance.co.za

     

    Claims

    BMW.Compclaims@bmwfinance.co.za

     

    BMW Credit Protection, Tyre Cover, Care and Cosmetic Repair, TOp Up and Extended Warranty Insurance

     

    Telephone

    0860 100 269

     

    Request a quote

    BMW.vapsinsurancesales@bmwfinance.co.za

     

    Amendments and Claims to Active Policies

    VAPS.BMW@bmwfinance.co.za

  • Complaints

    If you have any feedback on your experience with BMW, please don’t hesitate to get in touch. 

     

    Telephone

    0800 600 555

     

    E-mail

    customer.service@bmw.co.za

     

    Operating hours

    07:00 – 19:00 (Monday to Friday)

  • Data Privacy Queries


    You can request any information that BMW South Africa has about you through the following channels. If you would like to obtain a copy of your personal information held by BMW South Africa, please review our PAIA Manual.

     

    Telephone

    0800 600 555

     

    E-mail

    customer.service@bmw.co.za

     

    Information Officer

    InformationOfficer@bmw.co.za

     

    Should you believe that BMW SA has utilised your personal information contrary to Applicable Laws and would like to lodge a complaint with the Information Regulator, you can use the contact details listed below:

     

    Telephone

    012 406 4818

     

    E-mail

    inforeg@justice.gov.za

     

    Fax

    086 500 3351

BMW ConnectedDrive FAQs

BMW CONNECTEDDRIVE FAQS

Find out more about BMW ConnectedDrive functionality, features, device compatibility and other popular topics.
BMW Genius FAQs

BMW GENIUS FAQS

Get answers to common technical queries on models, products and specialised services from the world of BMW.
BMW Financial Services FAQs

BMW FINANCIAL SERVICES FAQS

Find answers to queries about your finance application, agreement, settlement or anything related to BMW Financial Services.