Count on your BMW Service Partner to keep you confidently on the road. With our personalised offers and our Relax. We care. commitment, we guarantee your BMW receives the precise maintenance, wear and tear and repair it needs. Rest assured, you're always in excellent hands.
Your benefits at a glance.
Proactive
Quality and expertise
Large service network
Original BMW Parts
Comprehensive service offering
Our service pledge to you.
With BMW Proactive Care, you receive proactive support in every situation. Whether in the event of an error message in the vehicle, the next due service appointment, a breakdown or an accident. We offer you the ideal solution for your BMW. Lean back and enjoy the benefits of BMW Service with Proactive Care.
Getting in touch.
We will proactively contact you through the My BMW App, by email or directly in your vehicle. In urgent cases, we will call you.
Service appointment.
Choose from suggested service appointments to easily book online at a time that suits you. By using Online Check-in, we gather essential details upfront. This efficiency saves time and ensures the comfort associated with BMW.
Digital service.
Is your BMW in for service? We keep you informed with personalized service videos to enhance your experience. If you have any questions, simply reach out via our chat feature, and when you're ready, easily make your payment online.
What you need for Proactive Care.
An active BMW ConnectedDrive account for your BMW
A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Service Partner
Please consent to our Privacy Policy and agree to receive communications from the BMW South Africa or your preferred BMW Retailer. For even smoother interactions, enable push notifications in the My BMW App.
BMW Service With Motorplan.
Simply let go and concentrate on what really matters – the joy of driving.
Your Benefits at a Glance.
BMW Service with Motorplan offers comprehensive maintenance and wear-and-tear coverage at a fixed price for 100 000km / 5 years and may be extended to a maximum of 200 000km / 7 years* – ensuring significant savings compared to individual services.
* BMW Motorplan offers an optional cover of up to 7 years/ 200 000 km. However your BMW Motorplan extension must be taken up before the current one expires.
* Customers have the option to opt out of Motorplan when purchasing a new BMW. Please note that by opting out of BMW Motorplan, customers will be personally responsible for the servicing, maintenance and wear and tear costs. Terms and Conditions apply.
Your Benefits at a Glance.
- 24-hour roadside assistance with BMW On Call.
- Repairs to all major components.
- Original BMW Parts.
- All maintenance plan and service work stipulated by the intelligent maintenance system, Condition Based Servicing (CBS).
- Cover for repairs and costs of parts from normal wear and tear which may occur after the manufacturer's warranty has expired.
- All oils, brake fluids and other lubricants replaced during a service.
- Service at any of the BMW retailers nationwide, as well as Botswana, Namibia and Swaziland.
- Maximise the future retail value of your BMW.
MY BMW SERVICE HUB: AT A GLANCE.
The BMW Service Hub offers a wide range of service products to help you keep your BMW, that's out of Motorplan, running smoothly.
BMW On-Call/ Roadside Assistance.
We are here for you when it counts. From a flat tyre to an accident, BMW Roadside and Accident Assistance gets you back on track quickly.
Immediate assistance over the phone.
Call our specialists for 24/7 assistance, 365 days a year.
Get back on the road quickly and reliably.
BMW on Call Packages.
Extend your access to BMW On Call with a BMW On Call package whether you’re out of Motorplan or have an optional Motorplan contract.
Should you opt to extend your Motorplan peace-of-mind with the purchase on an optional Motorplan contract, you have the option to add BMW On Call. You also have access to BMW On Call even after your Motorplan expires with the option to purchase a standalone BMW On Call Package at your preferred BMW Retailer.
|
Term |
Priced from* |
|---|---|
|
12 months |
R 1003 |
|
24 months |
R 2008 |
|
36 months |
R 3012 |
Please note: Prices subject to change. Please get in touch with your preferred BMW retailer to enquire further.
Explore other ways to connect with us.
If you activate Proactive Care, we will contact you immediately in the event of an accident. If your vehicle breaks down, reach out to us using the emergency button in your BMW or the My BMW App. For your convenience, we receive all vehicle data instantly, so that we can assist you quickly and easily.
Roadside or remote assistance.
If our experts can’t resolve the issue remotely, we are there for you on site. We dispatch a BMW Service Mobile or towing service immediately. If necessary, we arrange a taxi, flight or hotel for you.
BMW Value Service.
Exclusive support for BMWs 5 Years and older – available during campaign windows only. Experience exceptional care and save up to 20% on selected genuine BMW parts, expertly fitted by BMW specialists. (T&Cs apply)¹.
What you'll enjoy at a glance.
Save up to 20% on selected parts. T&Cs apply.
BMW specialists dedicated to your vehicle.
Genuine BMW Parts fitted.
Enhance your BMW’s value and performance.
What's included.
- Oil Service
- Microfilters
- Air Filter
- Spark Plugs
- Fuel Filter
- Brake Pads
- Brake Fluid
Contact your preferred BMW retailer to discover if your BMW qualifies for BMW Value Service pricing.
My BMW Plans.
Maintenance.
With BMW Value Service, you enjoy maintenance at a reduced price, keeping your vehicle reliable and helping you save money in the long term.
Wear and tear.
Comprehensive service with transparent costs and clear price advantages. We take care of wear and tear repairs for you at attractive conditions.
Repair.
Benefit from price advantages on selected repair services. This helps keep your BMW always in top condition.
BMW Repair & Care.
Everyday driving can leave its mark, from small scratches to major damage. BMW Certified Body and Paint Shops place experts at your side to ensure that your vehicle quickly returns to its flawless condition.
Your BMW is in the very best hands.
As immaculate as the first time it was driven:
Certified repair process retains your car’s value
State-of-the-art testing and diagnostics technology
Specially trained experts
Swift and smooth processing
Original BMW Parts and BMW ColorSystem
BMW windscreen repair.
A small stone can have a big impact. Our experts quickly and easily handle any stone chip in your windscreen to prevent it from becoming a crack. Whether you need a repair or a replacement, we provide the best solution for your BMW.
BMW accident repairs.
Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Original BMW Parts.
BMW cosmetic repairs.
Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.
Warranty & Cover.
- BMW Extended Warranty Cover
- BMW Care & Cosmetic Repair Cover
- BMW Comprehensive Cover
Frequently asked questions.
Additional services for your BMW.
Original BMW Accessories.
From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.
BMW ConnectedDrive.
Your BMW — connected to everything that's important. For more safety, comfort and entertainment.
BMW Financial Services.
Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. All in. Simply smart.
Terms and Conditions
¹ Service must be completed at the BMW retailer where booked and within the validity period of the offer. Preferential Value Service labour rates apply for the duration. The up to 20% discount applies to selected parts only, not to consumables. Offer is available exclusively for selected BMW models out of Motorplan and only during the campaign window. Please check eligibility with your BMW retailer.