Count on your BMW Service Partner to keep you confidently on the road. With our personalised offers and our Proactive Care commitment, we guarantee your BMW receives the precise maintenance, repair, or service it needs. Rest assured, you're always in excellent hands.
Your benefits at a glance.
Proactive
Quality and expertise
Large service network
Original BMW Parts
Comprehensive service offering
Our service pledge to you.
With BMW Proactive Care, you receive proactive support in every situation. Whether in the event of an error message in the vehicle, the next due service appointment, a breakdown or an accident. We offer you the ideal solution for your BMW. Lean back and enjoy the benefits of BMW Service with Proactive Care.
Getting in touch.
We will proactively contact you through the My BMW App, by email or directly in your vehicle. In urgent cases, we will call you.
Service appointment.
We propose convenient dates for your service. You choose the best time to visit and book easily online or with your BMW Service Partner.
Status.
You’ve dropped your car off at the dealer? We'll keep you updated on how the service is progressing and the cost involved.
What you need for Proactive Care.
An active BMW ConnectedDrive account for your BMW
A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal
Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Service Partner
Please consent to our Privacy Policy and agree to receive communications from the BMW AG or your BMW Service Partner. For even smoother interactions, enable push notifications in the My BMW App.
BMW Service With Motorplan.
Simply let go and concentrate on what really matters – the joy of driving. BMW Motorplan is included with all new BMWs for 5 years or 100 000 km and may be extended to a maximum of 7 years or 200 000 km*. Out of Motorplan? There are a variety of alternative options like My BMW Plans, BMW Value Service, and additional upgrades to keep your BMW covered and running smoothly.
Your Benefits at a Glance.
- 24-hour roadside assistance with BMW On Call.
- Repairs to all major components.
- All maintenance plan and service work stipulated by the intelligent maintenance system, Condition Based Servicing (CBS).
- Cover for repairs and costs of parts from normal wear and tear which may occur after the manufacturer's warranty has expired.
- All oils, brake fluids and other lubricants replaced during a service.
- Service at any of the BMW retailers nationwide, as well as Botswana, Namibia and Swaziland.
- Maximise the future retail value of your BMW.
*BMW Motorplan excludes all alterations, modifications, accessories, tyres, glass, soft-top canvas, and accident damage.; any car repair work resulting from the owner's negligence or abuse; paint, body and trim repairs.
* BMW Motorplan offers an optional cover of up to 7 years/ 200 000 km. However your BMW Motorplan extension must be taken up before the current one expires.
* Customers have the option to opt out of Motorplan when purchasing a new BMW. Please note that by opting out of BMW Motorplan, customers will be personally responsible for the servicing, maintenance and wear and tear costs. Terms and Conditions apply.
You have covered so many kilometres with your BMW and experienced so many adventures that you know your BMW inside out. Why compromise on its care? With the purchase of an optional Motorplan contract you can enjoy all the benefits of a BMW Motorplan for longer. Simply select the mileage and time period that suits you (up to a maximum of 7 years or 200 000 kms – whichever comes first) and we’ll provide you with the motoring peace-of-mind you’ve come to expect, on the road ahead.
Log in to your BMW Owner’s Circle account to purchase an optional Motorplan contract
BMW On-Call/ Roadside Assistance.
We are here for you when it counts. From a flat tyre to an accident, BMW Roadside and Accident Assistance gets you back on track quickly.
Immediate assistance over the phone.
Call our specialists for 24/7 assistance, 365 days a year.
Get back on the road quickly and reliably.
BMW on Call Packages.
Enjoy peace-of-mind from only R1 003.
Should you opt to extend your Motorplan peace-of-mind with the purchase on an optional Motorplan contract, you have the option to add BMW On Call. You also have access to BMW On Call even after your Motorplan expires with the option to purchase a standalone BMW On Call Package at your preferred BMW Retailer.
Term | Priced from* |
|---|---|
12 months | R 1003 |
24 months | R 2008 |
36 months | R 3012 |
Please note: Prices subject to chance. Please get in touch with your preferred BMW retailer to enquire further.
Explore other ways to connect with us.
If you activate Proactive Care, we will contact you immediately in the event of an accident. If your vehicle breaks down, reach out to us using the emergency button in your BMW or the My BMW App. For your convenience, we receive all vehicle data instantly, so that we can assist you quickly and easily.
Roadside or remote assistance.
If our experts can’t resolve the issue remotely, we are there for you on site. We dispatch a BMW Service Mobile or towing service immediately. If necessary, we arrange a taxi, flight or hotel for you.
Terms and Condition:
- Roadside Assistance: BMW Approved service providers offer 24hour roadside assistance.
- Tow-in service:
a. In an event of a mechanical/electrical breakdown, BMW On Call will arrange for your BMW to be towed to the nearest BMW Approved dealership.
b. In an event of an accident, BMW On Call will tow the vehicle to the nearest BMW Approved Repair Centre. - Accommodation: Should you be stranded as a result of a product related defect, BMW On Call will cover accommodation costs to the value of R850 per person, for one night up to a maximum of 5 people.
Exclusion:
a. All accident related damages are excluded.
b. All meals are excluded.
c. Tyre and pothole related damage is excluded. - Car hire: In relation to product related defects, BMW will offer free car hire up to a maximum of 5 days. The customer will be liable for the payment of the fuel deposit which is refundable when the vehicle is returned to the rental company with a full tank.
Exclusion:
a. All accident related damages, including pot holes, tyre related cases, etc are excluded from car hire.
b. BMW On Call’s commitment is to keep the customer mobile. Therefore, BMW rental vehicles are subject to availability with the relevant car rental agency. - Emergency medical assistance: In the event of an accident, BMW On Call will arrange for medical assistance.
Exclusion: BMW On Call is not liable for any medical costs incurred.
BMW Value Service.
Need attractive service rates for BMW 5yrs+? Discover an attractive service offering for your BMW. From brakes to oil changes to an air or microfilter replacement with a discount of up to 20%. Original BMW Parts and expert knowledge included.
Attractive service rates for your safety and retaining your BMW’s value.
Price advantage of Up to 20%
High quality service
Long-term value retention
Original BMW Parts
Fair and transparent
My BMW Plans.
BMW Repair & Care.
Everyday driving can leave its mark, from small scratches to major damage. BMW Certified Body and Paint Shops place experts at your side to ensure that your vehicle quickly returns to its flawless condition.
Your BMW is in the very best hands.
As immaculate as the first time it was driven:
Certified repair process retains your car’s value
State-of-the-art testing and diagnostics technology
Specially trained experts
Swift and smooth processing
Original BMW Parts and BMW ColorSystem
BMW windscreen repair.
A small stone can have a big impact. Our experts quickly and easily handle any stone chip in your windscreen to prevent it from becoming a crack. Whether you need a repair or a replacement, we provide the best solution for your BMW.
BMW accident repairs.
Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Original BMW Parts.
BMW cosmetic repairs.
Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.
Original BMW Parts.
Certified BMW quality specially for your BMW
Great value for money
Their perfect fit and functionality help to retain your BMW’s value for the long term
Two-year warranty as a minimum
Frequently asked questions.
Additional services for your BMW.
Original BMW Accessories.
From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.
BMW ConnectedDrive.
Your BMW — connected to everything that's important. For more safety, comfort and entertainment.
BMW Financial Services.
Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. All in. Simply smart.