Contact BMW South Africa Customer Service

BMW CUSTOMER SERVICE.

Contact BMW South Africa.

At BMW South Africa, we strive to deliver exceptional service - your experience is of the utmost importance to us.

Please don’t hesitate to contact us with any queries, questions or comments.

General BMW & BMW Financial Services Queries

Telephone

0800 600 555

E-mail

customer.infoservice@bmw.co.za

Operating Hours

BMW South Africa

06:00 – 22:00 (Monday – Sunday, including public holidays)

BMW Financial Services

08:00 – 17:00 (Monday – Friday)

Online Self-service Portals

BMW Financial Services

BMW MyAccount

Physical address

1 Bavaria Avenue, Ext. 17, Randjespark, Midrand, 1685
Contact a BMW Genius

Expert advice on BMW features and specifications

The BMW Genius team is ready to answer all your product-related questions. Our product experts can assist you in finding the perfect vehicle to suit your lifestyle and needs. BMW owners can enjoy everything their BMW has to offer by learning about features and updates, vehicle specifications, and more – even while you're on the road.

Telephone

0800 600 888

E-mail

BMWGeniusZA@bmw.co.za

Operating hours

06:00 – 22:00 (Monday – Sunday, including public holidays)
BMW ConnectedDrive Contact Details

Do you have a question or query about BMW ConnectedDrive? Our dedicated team of experts are waiting to assist you.

Telephone

0800 627 771

E-mail

info@bmw-connecteddrive.co.za

Operating hours

08:00 am – 20:00 (Monday to Friday)
Find a BMW Retailer or Approved Repair Centre

Looking for your nearest BMW Retailer or BMW Approved Repair Centre? You’re in the right place.

> Locate a Retailer

> Find an Approved Repair Centre
BMW On-Call/ Roadside Assistance

Save our number for 24/7 roadside assistance from BMW trained technicians.

Telephone

0800 600 777

Operating hours

24-hour assistance, 365 days a year
Contact BMW Insurance

Enjoy insurance products tailored to the unique requirements of a BMW owner.

BMW Comprehensive Insurance

Telephone

0860 100 269

Request a quote

BMW.Insurancesales@bmwfinance.co.za

Amendments to Active Policies

BMW.Comp@bmwfinance.co.za

Claims

BMW.Compclaims@bmwfinance.co.za

BMW Credit Protection, Tyre Cover, Care and Cosmetic Repair, TOp Up and Extended Warranty Insurance

Telephone

0860 100 269

Request a quote

BMW.vapsinsurancesales@bmwfinance.co.za

Amendments and Claims to Active Policies

VAPS.BMW@bmwfinance.co.za
Complaints

If you have any feedback on your experience with BMW, please don’t hesitate to get in touch.

Telephone

0800 600 555

E-mail

customer.service@bmw.co.za

Operating hours

07:00 – 19:00 (Monday to Friday)
Data Privacy Queries

You can request any information that BMW South Africa has about you through the following channels. If you would like to obtain a copy of your personal information held by BMW South Africa, please review our PAIA Manual.

Telephone

0800 600 555

E-mail

customer.service@bmw.co.za

Information Officer

InformationOfficer@bmw.co.za

Should you believe that BMW SA has utilised your personal information contrary to Applicable Laws and would like to lodge a complaint with the Information Regulator, you can use the contact details listed below:

Telephone

012 406 4818

E-mail

inforeg@justice.gov.za

Fax

086 500 3351