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BMW CUSTOMER SERVICE.
Contact BMW South Africa.
At BMW South Africa, we strive to deliver exceptional service - your experience is of the utmost importance to us.
Please don’t hesitate to contact us with any queries, questions or comments.
General BMW & BMW Financial Services Queries
Telephone
0800 600 555
E-mail
Online Vehicle Sales: customer.infoservice@bmw.co.za
General Vehicle Enquiries: customer.service@bmw.co.za
BMW Financial Services: customer.service@bmwfinance.co.za
Operating Hours
BMW South Africa
Monday - Friday: 24 hours
Saturdays: 08:00 - 13:00
Sundays and Public Holidays: Closed
BMW Financial Services
08:00 – 17:00 (Monday – Friday)
Online Self-service Portals
BMW Financial Services
Physical address
1 Bavaria Avenue, Ext. 17, Randjespark, Midrand, 1685
Contact a BMW Genius
Expert advice on BMW features and specifications
The BMW Genius team is ready to answer all your product-related questions. Our product experts can assist you in finding the perfect vehicle to suit your lifestyle and needs. BMW owners can enjoy everything their BMW has to offer by learning about features and updates, vehicle specifications, and more – even while you're on the road.
Telephone
E-mail
Operating hours
06:00 – 22:00 (Monday – Sunday, including public holidays)
BMW ConnectedDrive Contact Details
Do you have a question or query about BMW ConnectedDrive? Our dedicated team of experts are waiting to assist you.
Telephone
E-mail
Operating hours
08:00 am – 20:00 (Monday to Friday)
Find a BMW Retailer or Approved Repair Centre
Looking for your nearest BMW Retailer or BMW Approved Repair Centre? You’re in the right place.
BMW On-Call/ Roadside Assistance
Save our number for 24/7 roadside assistance from BMW trained technicians.
Telephone
Operating hours
24-hour assistance, 365 days a year
Contact BMW Insurance
Enjoy insurance products tailored to the unique requirements of a BMW owner.
BMW Comprehensive Insurance
Telephone
Request a quote
BMW.Insurancesales@bmwfinance.co.za
Amendments to Active Policies
Claims
BMW.Compclaims@bmwfinance.co.za
BMW Credit Protection, Tyre Cover, Care and Cosmetic Repair, TOp Up and Extended Warranty Insurance
Telephone
Request a quote
BMW.vapsinsurancesales@bmwfinance.co.za
Amendments and Claims to Active Policies
Complaints
If you have any feedback on your experience with BMW, please don’t hesitate to get in touch.
Telephone
E-mail
Operating hours
07:00 – 19:00 (Monday to Friday)
Data Privacy Queries
You can request any information that BMW South Africa has about you through the following channels. If you would like to obtain a copy of your personal information held by BMW South Africa, please review our PAIA Manual.Telephone
E-mail
Information Officer
Should you believe that BMW SA has utilised your personal information contrary to Applicable Laws and would like to lodge a complaint with the Information Regulator, you can use the contact details listed below:
Telephone
E-mail
Fax
086 500 3351