BMW ON CALL.

BMW ON CALL AND SERVICING DURING LOCKDOWN.

BMW ON CALL AND SERVICING DURING LOCKDOWN.

BMW MOTORPLAN AND SERVICING.

Are you due for a service?

BMW Retailers and Service Centres will be open under special conditions during the Alert level 4 Lockdown.

 

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SERVICING & REPAIRS.

Getting you back on the road.

If your vehicle is due for a service or you need an emergency repair to get you back on the road, we welcome you to book a service at your preferred BMW Retailer. This includes mechanical assistance to keep the vehicle mobile including oil and brake services that are due. It does, however, not include regular servicing for example for squeaks and rattles.

 

If you would like to extend your Motorplan contract further, please contact BMW Customer Care on 080 060 0555 for assistance.

 

For service bookings, you can avoid the rush and schedule your service in advance, online: Book a service

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COLLECTIONS.

You’re in good hands.

Vehicles that were booked in before the lockdown and are still at the service centre can be collected, provided the service centre is open.

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YOUR VISIT.

Plan ahead.

Please call ahead and check with your retailer if they can assist you before making a visit.


As our valued customer, rest assured that your wellbeing comes first, and the care of your BMW remains a priority to us during this time - and on the road ahead.

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BMW ON CALL.

Emergency service.

As an essential services provider, BMW On Call will still be operational during the Covid-19 National Lockdown. Our technicians will tow vehicles to the nearest Retailer or place of safety. Emergency repairs are permitted at Level 4 of the Lockdown. Additional mobility will be negotiated on a case-by-case basis. For further Terms and Conditions, please refer to point 6

 

Our roadside assistance is a peace of mind offering for those unlikely and unforeseen times when you might be stuck next to the road. It is standard on any new vehicle sold, up to a vehicle age of 60 months from date of purchase, without any kilometre limit. Should you opt for an optional Motorplan extension, the On-Call cover will automatically be extended by the time period of your optional Motorplan extension.
BMW On Call benefits are exactly the same as those enjoyed by owners of new BMWs. It provides all BMW Approved Used Car buyers with a host of valuable benefits, to ensure 24 hour, 365 days a year breakdown and recovery service ensuring motoring peace of mind, within South Africa.

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Roadside Assistance Numbers:

BMW On Call:
0800 600 777

 

BMW On Call Motorrad:
0800 600 777

 

Premium Service:
0800 611 777

 

MINI Assist:
0800 696 464

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Terms and Conditions:

1. Roadside Assistance: BMW Approved service providers offer 24hour roadside assistance.


2. Tow-in service:
a. In an event of a mechanical/electrical breakdown, BMW On Call will arrange for your BMW to be towed to the nearest BMW Approved dealership
b. In an event of an accident, BMW On Call will tow the vehicle to the nearest BMW Approved Repair Centre


3. Accommodation: Should you be stranded as a result of a product related defect, BMW On Call will cover accommodation costs to the value of R850 per person, for one night up to a maximum of 5 people.
Exclusion:
a. All accident related damages are excluded.
b. All meals are excluded.

c. Tyre and pothole related damage is excluded.

 

4. Car hire: In relation to product related defects, BMW will offer free car hire up to a maximum of 5 days. The customer will be liable for the payment of the fuel deposit which is refundable when the vehicle is returned to the rental company with a full tank.
Exclusion:
a. All accident related damages, including pot holes, tyre related cases, etc are excluded from car hire.
b. BMW On Call’s commitment is to keep the customer mobile. Therefore, BMW rental vehicles are subject to availability with the relevant car rental agency.


5. Emergency medical assistance: In the event of an accident, BMW On Call will arrange for medical assistance.

 

6. During the National Lockdown the following special conditions apply to BMW On Call:

a. The BMW On Call contact centre will be operational with a reduced number of agents during the lockdown period. On-call technicians will also be available on a call-out basis to assist customers as and when required.

b. Mobility will be provided for breakdowns via BMW On Call and not BMW Retailers, on a case-by-case basis. This is to say that mobility will not be provided to all customers. BMW On Call will assess each case on its own merit. In cases where replacement mobility is essential, it will be provided via the rental of a roadworthy loan vehicle. As this is an emergency measure, we cannot guarantee the make, model or any other specifics of any replacement vehicle. Further Terms and Conditions of the Rental Agency will apply.

c. If a vehicle is not operational, BMW On Call will tow the vehicle to the nearest Retailer, or place of safety and store the vehicles until the Retailers are open. We endeavour to take every measure to ensure the safekeeping of the vehicle but do not accept liability in terms of theft or further damage to the vehicle.

d. BMW On Call technicians have been briefed on hygiene and safety protocols. Additional medical assistance may be called to assist in your transportation should the driver or any passengers display symptoms of Covid-19.

 


Exclusion: BMW On Call is not liable for any medical costs incurred.
 

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