BMW COVID-19

FREQUENTLY ASKED QUESTIONS.

In these unprecedented times, we would like to remind our valued customers that we are here for you and ready to attend to your queries during the COVID-19 lockdown period. As you might expect, we are receiving higher than normal volumes of customer enquiries at this time. For answers to the most frequently asked questions, such as those regarding finance agreements please see below:

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FREQUENTLY ASKED QUESTIONS.

GENERAL

  • What can I do to keep my BMW clean and virus-free?
  • How can I protect myself?

BUYING ONLINE & TEST DRIVES

  • Can I still book a test drive?
  • Can I buy a BMW online?
  • I need help with my order, who do I call?
  • I’d like to trade-in my current vehicle. What do I do?

FINANCE AND INSURANCE

  • How should I contact BMW Financial Services during the COVID-19 lockdown period?
  • What are the BMW Financial Services business hours during the COVID-19 lockdown period?
  • Will I be able to take a payment holiday?
  • What is the impact of a payment holiday on my contract?
  • My agreement is due to come to an end during the lockdown period, can I still refinance my Balloon?
  • I have a Select Finance agreement which is due to end soon, what are my options?
  • Can I get my original Natis document from you during lockdown period?
  • How do I update my personal details on my Agreement?
  • Can I contact BMW Group Insurance during the COVID-19 lockdown period?
  • Will BMW Group Insurance be available to assist me with a Tyre claim during the COVID-19 lockdown period?