BMW Genius




BMW Geniuses are knowledgeable, dynamic and tech-savvy BMW product experts who will assist you with finding a vehicle that is perfectly suited to your needs. They will help you with booking a test drive, will ensure that you understand the many exciting features of your vehicle and will answer any questions that you may have. BMW Geniuses are also available to advise existing BMW owners who may return with their vehicle to ask after-sales questions about its features.

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BMW Genius Hotline: 0800 600 888
Available Monday through Friday: 7am – 10pm


Email us with any questions that you may have.

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From answering your most complex questions about your vehicle to booking a test drive, our BMW Geniuses are at your service. Put our BMW Geniuses to the test and join in the live social media discussion on Twitter, Facebook and Instagram on Tuesdays and Thursdays from 10am to 4pm starting on Tuesday, 16 January 2018. Use the hashtag #BMWGeniusSA to connect with us.


If you need immidiate assistance, the BMW Geniuses are available via the BMW Genius Hotline Monday through Friday, from 7am to 10pm.

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January 2018


Let our BMW Geniuses help you to better understand your vehicle. This month, our BMW Geniuses will answer your questions on how to set up the BMW Connected App, where to download it from and how to improve the quality of your drive. The BMW ConnectedDrive Services & Apps offer a wide range of useful features. Find out just how to make your life easier and turn every journey into an experience. Our BMW Geniuses will also discuss the benefits of BMW Select and how you could be driving a new BMW every three years.
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February 2018


If you’ve recently purchased a BMW and have questions about what your motorplan covers, let our BMW Geniuses talk you through it. Not only will our BMW Geniuses guide you through your vehicle’s service schedule, but they will also answer any questions that you may have on run-flat tyres, SOS and Emergency Call. Our BMW Geniuses will also explain the difference between the various drive modes, how to activate climate control and how to update your vehicle’s software.
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March 2018


Looking for answers to your questions about cruise control? To ensure that you get the best value out of your vehicle, our BMW Geniuses are here to answer any questions that you may have about park assist, cruise control, setting up driver profiles and updating your navigation. Our BMW Geniuses will also show you how to make the best of Apple Car Play and how to connect different phones to the I-drive system.
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April 2018


Are you making the best of your ConnectedDrive services? Let our BMW Geniuses walk you through the process of how to renew these services to ensure that you get the best out of what your vehicle has to offer. Our BMW Geniuses will also answer any questions that you may have about how to save a destination to a contact, how to keep your lights on when you get home and how to access a split screen. Do you have any questions about your vehicle? Join the discussion and our BMW Geniuses will get back to you.
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  • What is the benefit of Variable Sport Steering and is it a standard option?
  • What is BMW EfficientDynamics?
  • What is HDC and is it standard for BMW xDrive?
  • What is the Mobile Care option in my BMW ConnectedDrive suit and what are the benefits?
  • Which option should I select in the ConnectedDrive Main Menu should my vehicle breakdown?
  • What is the difference between Lane Departure Warning and Lane Change Warning?
  • I would like to purchase a vehicle for my daughter; my main concern is her safety. What optional safety packages do BMW offer?
  • What is BMW Laserlight?
  • What are the benefits of High-Beam assist?
  • Can I buy a voucher and make a booking for a Driver Experience Course online? If so, what is the process?
  • What is the oil service interval on my vehicle?
  • Where can one charge BMW electric vehicles?
  • At which dealership can I purchase a BMWi product?
  • Can I fit conventional tyres to my vehicle and how will this impact the Motorplan?
  • What is covered by the BMW Motorplan?
  • Can BMW On Call assist me in the event that I breakdown after my Motorplan has expired?
  • How do I transfer the balance of a BMW Motorplan to a purchased vehicle?
  • I would like to extend my BMW Motorplan and would like to check at what stage do I become eligible to request a BMW Motorplan extension?
  • My BMW has been in an accident. The insurance company is insisting on having my vehicle repaired at a non-approved BMW panelshop, will this affect my Motorplan?